MTI has delivered a significant number of business and customer focused Programmes & Projects across a broad range of client organisations

 

Delivery has ranged from tactical process improvement projects to major business process outsourcing programmes.

 

Each Programme and Project is different, but Prince2 principles and controls are applied to each programme and project, ensuring that delivery is both on time and on budget.   

 

AMTI Programmes and Projects are led by a proven delivery orientated executive with a track record in working with a wide range of organisations delivering Business Change as well as Sales, Service and Operational improvements.  Each will be an experienced and qualified project manager with full Prince2 practitioner accreditation.

  

Examples of the broad spectrum of Programme and Project sucesses delivered by AMTI include:

  • Management of a major issues project, and the communications work-stream within a Financial Services  business integration and transformation programme.  
  • Delivery of a full business process outsourcing programme for the contact centre of a leading UK retailer.
  • The re-alignment of a specialist mortgage business unit operating as part of a top 5 UK Building Society.
  • Creation of a regulatory compliant Treating Customers Fairly framework within a specialist personal wealth management business.
  • A full Gateway Review of a strategic digital project for a leading funeral care provider, ensuring effective project Governance & Control.
  • Completion of a strategic business assessment for a not-for-profit contact centre service provider. 
  • Production of a new customer mitigation framework for a major utilities provider, delivering measurable improvements in CSAT and NPS results.

 

For a discussion on how AMTI can support your programme and project challenges, contact us now on 07884 117562 or drop us an email and we will get back to you within 24 hours.